Order Fulfillment – no matter whether it is a product, a service or online digital content – is critical to the success of any business. The timely, appropriate, effective and efficient fulfilling of orders can impact both the revenue line and the bottom line of your business.
If a business does not pay attention to the fulfillment process the business can fail very quickly. Fulfillment is the life-blood of your business and should have the appropriate time, money and effort put into it.
When a business is reviewing the fulfillment process here are some areas to look at and questions that should be asked:
Is there a process – not something in your mind, but a process that is formalized?
Is the process followed?
Is the process efficient?
Is the process effective?
Is the process continually improved?
Are standards set for the process? For such things as…
Cycle Time of the process
Items per hour/shift/day
Are the actual Expenses inline with the expectations?
Is staffing appropriate?
Are the Packaging items purchased in an economic manner?
Is the process tracked and monitored for compliance?
Are Expenses tracked and monitored?
If the fulfillment process is executed in a proper manner, not only will you have happier clients, but your expenses will be in line with the shipments. Fulfillment is an easy process to lose sight of and can get out of control very quickly. Don’t let the process run itself, keep control.