Here is another excerpt from my Systemization article, this one is from Part III…

In the E-Myth Mr. Gerber spends considerable time on the Business Development Process and Operational Deployment. These two make up the jest of Mr. Gerber’s systemization writings and he reviews…

Job Descriptions
Each position must have a Job Description, clearly laying out the “who, what, when and where” of each position. Gerber takes a bit of a different view and calls them Expectation Agreements and adds the owner’s or manager’s expectations for that position.

Operations Manual
Having an Operations Manual solves so many issues for both the employees and the owner and contributes greatly to reducing the variance in all processes, as well as becoming the basis for your training manual.

Same experience each time
Gerber really expounds on this subject and I absolutely agree; the same experience every time for every client is paramount to a well run operation and a profitable business.