Here is another excerpt from my Systemization article, this one is from Part VII Operations and Training Manuals…

Natural and valuable byproducts of the topics discussed in Part VI are your Operations and Training Manuals.

A properly developed Operations and or Training Manual will include:
The Systems & Their Work Flows
     The Policies related to them
The Processes
     The Operations or Tasks related to the specific Process
The Procedures for each Task
The Job Descriptions as required

There are many and varied manners to organize your manuals; each manner has its own positive and negative attributes. So pick one that matches your organization and its skill level and expertise.

If you organize your Training Manual correctly you can not only overcome the Beer Truck Theory to a remarkable extent but you can also use it to cross train your staff.

Think about it, if your…
Policies are clearly delineated and…

If you have listed your…
Systems is in a logical manner, then listed your…
Workflows so they made sense and then have your…
Processes, Operations and related Procedures laid out in sufficient detail…
Along with your Job Descriptions completed…