According to David L. Aaker, a recognized customer service guru, the following 10 points will bring your customer service level up to a truly world class level.

1. Know your customer by their first name

2. Listen twice as much as you talk

3. Always tell the truth

4. Never argue with your customer

5. Under promise and over deliver

6. Follow up, follow up, follow up

7. Be thankful for customers who complain, for you still have the opportunity to make them happy

8. Enthusiasm
             The attitude of the employee is contagious to the customer

9. Be thankful for each and every customer

10. The GOLDEN RULE

You can and should contact David for your customer service issues at:
David K. Aaker ACE
Aaker & Associates
PO Box 509
Palm Springs CA 92263
Phone: (760) 323-4600
david@davidkaaker.com

Click here to down a copy of this article.