This is as much a rant as anything else. Doctors – ya can’t live with and ya can’t live without em!! Doctors are the most arrogant people in the USA, what other profession insists on having a title and being called by their title.

Next time you see you doctor call them by their given first name and see what the reaction. I do this all the time and I have actually had two doctors ask me why I don’t call them doctor, my reply to this unmitigated gall is “do you call me CPA Sinderholm or your kids teachers, Instructor Smith or your legal adviser, Attorney Jones. Of course you don’t, so why is it important that you be addressed with a title?”

There, my rant is over, but it does lead into my subject of today’s blog. Where do you find the worst Customer Service in the world? It is my supposition that it is doctor’s offices, well maybe airline are worse.

Where else do you have to be there 15 minutes early for an appointment only to be left in the waiting room, cooling your heals. Invariably you are brought back to the exam room 15-60 minutes after your appointed time, with no explanation. If you dare ask, you’re told that the doctor is a busy man or woman – what I’m not. If I showed up 15 to 60 minutes late most times I wouldn’t be seen.

Where else you would put up with the number cancellations, improper billing, bad attitudes from the staff and late running appointments?
Why is their Customer Service so bad, it’s because you’re now viewed as a valued client, with large lifetime value of revenue, but as an inconvenient source of irritation.

How do we get doctors and their staff’s to act like the rest of the Business World? It is such a pain to change doctors (and they know it) that we seldom vote with our feet and leave their practice!

I don’t have the answer, but I feel much better now (until the next time I go to the doctor).